Privacy Policy - RAGJar

1. Information We Collect

We collect personal information to provide and improve our services. This includes:

• Account Information: When you register, we collect your name, email address, and password.
• Usage Data: Information about how you access and use RAGJar, such as features used, time spent on the platform, and interactions with the AI. This helps us improve the service.
• Content Data: Documents, text, and other content you upload to RAGJar for processing. We process this data solely to provide the AI analysis and retrieval services.
• Payment Information: For paid subscriptions, while we do not directly process your payments, Paddle.com (our Merchant of Record) collects necessary billing information (e.g., credit card details, billing address). We receive only confirmation of your payment status from Paddle, not your sensitive financial details.
• Technical Data: IP address, browser type, operating system, and device identifiers for security and service optimization.

2. How We Use Your Information

We use the collected information for various purposes:

• To provide, operate, and maintain our services.
• To process your subscriptions and payments (via Paddle).
• To improve, personalize, and expand our services, including developing new features.
• To understand and analyze how you use RAGJar.
• To communicate with you, including for customer support, service updates, and promotional offers (if you've opted in).
• To detect, prevent, and address technical issues or fraudulent activity.
• To fulfill our legal obligations.

3. How We Store and Protect Your Data

We prioritize the security of your personal data. We implement industry-standard security measures, including encryption, access controls, and secure servers, to protect your information from unauthorized access, alteration, disclosure, or destruction.

Your **content data (documents)** is stored securely and is isolated. We process this data using AI models to provide our service, but we do not use your private content to train general-purpose AI models or share it with third parties unless required by law or to deliver the specific service you've requested (e.g., integration with third-party tools if offered).

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., cloud hosting, email delivery). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Paddle.com: As our Merchant of Record, Paddle will collect and process your payment information according to their own Privacy Policy.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for accounting or legal obligations).

When your account is terminated or you request data deletion, we will delete or anonymize your personal data within a reasonable timeframe, unless specific circumstances require longer retention (e.g., unresolved issues, legal requirements).

6. Your Data Protection Rights

Depending on your location and applicable laws (such as GDPR for EU citizens), you may have certain rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request that we limit the way we use your personal data.
• Right to Object to Processing: Object to our processing of your personal data.
• Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at **[YOUR CONTACT EMAIL HERE]**. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

RAGJar may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Children's Privacy

RAGJar is not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Links to Other Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

**Last Updated:** July 20, 2025

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: jar1ax.dev@gmail.com
• By visiting this page on our website: [Link to your contact page or general support]

For payment and billing related privacy inquiries, please refer to Paddle's Privacy Policy at paddle.com/legal/privacy.